Remote Engineering Manager at Relay Commerce
Devops and Sysadmin
Latin America Only
Europe Only
UK Only
Full-Time
Javascript
Engineer
Sql
Aws
Gcp
PostgreSQL
Shopify
Woocommerce
About the Company
Relay Commerce is a leading e-commerce enablement platform that empowers merchants with innovative solutions in personalized messaging, social commerce, and customer retention. Our comprehensive suite of tools helps businesses thrive in the fast-paced digital landscape. Currently, Relay drives over $1 billion in incremental gross merchandise volume for more than 35,000 merchants worldwide.
Our ecosystem includes eight cutting-edge software products designed to boost merchant revenue through email marketing automation, on-page conversion optimization, user-generated content management, retention analytics, and subscription management. These tools are trusted by forward-thinking e-commerce businesses globally to accelerate growth and maximize revenue.
About the Role
As an Engineering Manager at Relay, you will play a pivotal role in driving the technical and delivery success of our engineering teams. This role is built on three core pillars: people leadership, product collaboration, and technical guidance. You will work closely with stakeholders to ensure our teams deliver high-quality, impactful solutions that meet customer needs.
Exceptional communication skills are essential, as you will need to articulate technical challenges, explore potential features, and guide your teams effectively.
Primary Responsibilities
- Take ownership of delivery across your teams, ensuring they work at a sustainable and effective pace.
- Foster a high bar of technical excellence within your teams, supporting the growth and performance of each engineer.
- Collaborate with product and technical teams to define, prioritize, and communicate upcoming work, leveraging strong communication and technical writing skills.
- Lead and mentor two teams of 6-10 engineers, providing regular 1:1s and continuous feedback to support their development.
- Understand and address the unique perspectives, challenges, and aspirations of each team member, helping them grow as individuals.
- Maintain technical expertise by dedicating 10-20% of your time to hands-on technical tasks within the products your teams oversee.
- Offer actionable insights on tackling complex technical challenges, while empowering team members to take the lead.
- Partner with the Head of Engineering to implement company-wide policies, objectives, processes, and standards.
Key Traits for Success
- Comfort with ambiguity: You thrive in environments where objectives evolve, and you can shape them with autonomy.
- Team-oriented mindset: Your success is measured by the achievements and growth of your team. You trust and empower others to solve problems.
- Strategic thinking: You balance immediate needs with long-term vision to ensure sustainable product growth.
- Outcome-focused approach: You prioritize results over processes, guiding teams to deliver maximum impact.
- Strong ownership: You take pride in your work and are committed to delivering high-quality, impactful solutions.
Required Expertise
- Recent hands-on experience in a senior-level technical role. While you won’t be directly working on features or bugs, you must maintain a deep understanding of the applications your teams develop.
Technical Skills
- 7+ years of senior-level experience with full-stack JavaScript frameworks, spanning both frontend and backend systems.
- Strong expertise with PostgreSQL, MySQL, or other relational databases.
- Experience with observability tools and best practices, such as using the Golden Signals.
- Previous experience in the e-commerce industry.
- Highly desirable: Proficiency in running containers on AWS/GCP and familiarity with cloud infrastructure platforms.
- Highly desirable: Experience with e-commerce platforms like Shopify and WooCommerce.
Leadership Skills
- Proven track record of growing, leading, and managing engineering teams.
- Ability to provide input on, understand, and challenge engineering decisions.
- Natural ability to inspire and motivate teams to achieve their best.
Product Expertise
- Experience defining and delivering major initiatives as part of a team.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences.
Education
- Highly desirable: Bachelor’s or Master’s degree in a relevant field.
The Interview Process
- Initial Call (30 minutes): A conversation with our People team to discuss your background, leadership experience, and alignment with Relay’s values.
- First Round (30 minutes): A discussion with the Head of Engineering, focusing on your experience shaping products and delivering complex solutions.
- Technical Assessment (Flexible): Demonstrate your technical expertise through a take-home assessment, code samples, or a live pairing exercise.
- Second Round (1 hour): A deeper dive into your technical skills with the CTO and Head of Engineering.
- Third Round (1 hour): A conversation with the CEO and other leadership team members, focusing on your ability to guide teams and align on product priorities.
Benefits & Perks
- Work From Home Stipend
- Therapy/Mental Health Reimbursement
- Paid Parental Leave
- Flexible Time Off
- Annual Company Offsite
- Co-working Space Allowance
- Company Swag
Relay Commerce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.