Technical Writer at BaxEnergy
Other
Worldwide
Full-Time
Product knowledge
Technical Writing
Technical Support
End User Support
Editing
Knowledge Base Management
Technical Writer – Craft Clarity in Documentation
We're seeking a skilled Technical Writer to transform complex technical concepts into clear, accessible documentation. Your work will empower clients, developers, and internal teams through well-structured user guides, integration manuals, and online help resources for our cutting-edge platforms.
Key Responsibilities
- Develop and update Knowledge Base articles for Farsight®, our flagship product, serving both customers and internal users
- Establish and guide technical writing and support frameworks for this innovative solution
- Offer real-time assistance via Intercom or comparable platforms when required
- Train and transition our existing support team to new product workflows
Ideal Candidate Profile
- Resourceful problem-solver with a results-driven approach
- Exceptional English technical writing and communication abilities
- Bonus: Professional fluency in French, German, Italian, Japanese, or Spanish
- Minimum 5 years in technical writing or support leadership roles
- Solid grasp of software development and support methodologies
- Experience in renewable energy sector is advantageous
- Availability for at least 4 overlapping hours with CET/CEST time zones
- Willingness to visit Italy within your first quarter for team integration
Why Work With Us
- 100% remote position in a remote-first organization
- Collaborate with talented, engaged professionals in a supportive environment
- Efficient hiring process – all interviews completed in one day
- Competitive Euro-based compensation with 30+ days PTO and comprehensive benefits
- Long-term career opportunity with investment in your professional growth
- Play a key role in our ambitious five-year expansion plans
- Annual all-expenses-paid team retreat in beautiful Sicily