Remote Customer Support Specialist (Ukrainian & Russian Required) at Loop Support
Welcome to Loop Support! 👋 We are a vibrant staffing agency that collaborates with innovative companies dedicated to delivering exceptional customer experiences. Our clients prioritize creativity, efficiency, and meaningful connections, ensuring every customer interaction is personalized and of the highest quality.
Do you have a passion for helping others and a drive to provide exceptional customer service? Are you comfortable working in a remote environment and enjoy tackling challenges head-on? If this sounds like you, we’d love to connect!
Your Role:
As a Customer Support Specialist, you’ll be at the forefront of ensuring our clients' customers receive outstanding support. Your responsibilities will include:
- Responding to customer inquiries through phone, email, and chat with speed, friendliness, and professionalism.
- Resolving product and service issues by identifying effective solutions.
- Keeping accurate records of customer interactions and feedback.
- Providing clear product information, guiding customers, and ensuring their satisfaction.
- Staying informed about client products, services, and policies to offer accurate support.
- Collaborating with your team to share insights and improve the overall customer experience.
What We Need From You:
We’re seeking motivated individuals with a customer-focused mindset and the ability to work independently. The ideal candidate will possess:
- Fluency in English, Ukrainian, and Russian (both written and verbal). (Required)
- Prior experience in customer support (phone, email, chat, or similar roles). (Required)
- A reliable internet connection and a well-equipped home office setup. (Required)
- A knack for problem-solving and a sharp eye for detail.
- A positive, professional attitude and a genuine desire to assist others.
- The ability to work independently in a distraction-free environment.
Why Join Us?
- Fully Remote: Work from the comfort of your home or anywhere you choose.
- Competitive Pay: Earn in USD.
- Training & Support: Access comprehensive onboarding and ongoing training to excel in your role.
- Performance Bonuses: Earn extra rewards for outstanding work.
- Paid Time Off (PTO): Enjoy time off to recharge.
- Paid U.S. Holidays: Celebrate holidays with paid time off.
How to Apply:
If this opportunity excites you, we’d love to hear from you! Here’s how to get started:
1️⃣ Click "Apply Now" to complete our application form.
2️⃣ Take our customer support assessment to showcase your skills.
3️⃣ Qualified candidates will be invited for an interview to discuss the role and next steps.
Be part of a team that’s redefining customer experiences—apply today! 🚀
