Remote Customer Support Specialist (Ukrainian Required) at Loop Support
Welcome to Loop Support! 👋 We are a vibrant staffing agency that collaborates with innovative companies dedicated to delivering exceptional customer experiences. Our clients prioritize creativity, efficiency, and meaningful connections, ensuring every customer interaction is personalized and of the highest quality.
Are you someone who loves helping others and is committed to providing excellent customer service? Do you excel in a remote work setting and enjoy tackling challenges? If this sounds like you, we’d love to connect!
Your Role:
As a Customer Support Specialist, you’ll be at the forefront of ensuring our clients' customers receive exceptional support. Your key responsibilities will include:
- Responding to customer inquiries through phone, email, and chat with speed, friendliness, and professionalism.
- Resolving product and service issues by identifying effective solutions.
- Keeping accurate and detailed records of customer interactions.
- Providing clear product information, guiding customers through processes, and ensuring a seamless experience.
- Staying updated on client products, services, and policies to deliver accurate support.
- Collaborating with your team and sharing insights to enhance the overall customer experience.
What We Need From You:
We’re seeking driven individuals with a customer-focused mindset and the ability to work autonomously. The ideal candidate will possess:
- Strong written and verbal communication skills in English and Ukrainian. (Required)
- Prior experience in customer support (phone, email, chat, or similar roles). (Required)
- A reliable internet connection and a dependable computer setup. (Required)
- A knack for problem-solving and a sharp eye for detail.
- A positive, professional attitude and a genuine passion for helping others.
- The ability to work independently in a distraction-free home environment.
Why Join Us?
- Fully remote: Work from anywhere in the world.
- Competitive pay: Salaries are paid in USD.
- Training & Support: Comprehensive onboarding and ongoing training to help you excel.
- Performance Bonuses: Earn extra rewards for outstanding work.
- Paid Time Off (PTO): Enjoy time off to recharge.
- Paid U.S. Holidays: Celebrate holidays with paid time off.
How to Apply:
If this role excites you, we’d love to hear from you! Here’s how to get started:
1️⃣ Click "Apply Now" to complete our application form.
2️⃣ Take our customer support assessment to showcase your skills.
3️⃣ Qualified candidates will be invited to an interview to discuss the role and next steps.
Join us in creating unforgettable customer experiences—apply today! 🚀