Receptionist / Appointment Scheduler at Service Center Pro
Ever had your heater break down and struggled to reach an HVAC company? Or faced a plumbing emergency with no plumber available for weeks? That’s where we come in! At Service Center Pro, we’re here to help and reassure you that everything will be okay.
Service Center Pro began as a simple idea five years ago and has grown rapidly ever since. It’s incredibly rewarding to see our clients’ small businesses thrive, knowing we play a significant role in their success. We pride ourselves on fostering a supportive and fun remote team environment. Our goal is to create a win-win-win scenario: our business grows alongside our clients’ businesses, and our team members grow with us. This role is 100% remote, including all training. If you’re a good fit, we’ll even let you shadow one of our agents for 30 minutes to give you a real sense of what the job entails!
In a nutshell, we act as the front desk ambassadors for our clients. We answer their phones, use scripts to assist callers, and schedule appointments for those seeking services. We’re the superheroes of the home and personal services industries! Here’s what one of our team members had to say:
“SCP is special because, unlike other jobs that claim to have a family environment, SCP truly means it. I’ve never laughed harder than I have with my coworkers here. The support system is amazing—if something goes wrong, I know my team has my back. SCP is a very special company; we’re a true team.”
“SCP is special because, unlike other jobs that claim to have a family environment, SCP truly means it. I’ve never laughed harder than I have with my coworkers here. The support system is amazing—if something goes wrong, I know my team has my back. SCP is a very special company; we’re a true team.”
Minimum Qualifications:
- High School Diploma or GED
- Must reside in the United States (we cannot hire from California, Colorado, Washington D.C., Florida, Illinois, New York, Oregon, or Washington). NOTE: We are not authorized to hire outside the U.S. Applications from outside the U.S. will be automatically disqualified.
- No second job allowed
- Type at least 40 words per minute with 100% accuracy (test yourself here!)
- Commit to a minimum of 25 hours per week (applicants seeking fewer hours need not apply, as it would hinder your success)
- Comfortable navigating multiple browser-based applications simultaneously while on the phone (think scheduling for carpet cleaners, handymen, and HVAC companies)
- At least 1 year of direct customer service experience
- Friendly and personable in all interactions—we represent our clients professionally and warmly. We can train you on the technical stuff, but your personality is key!
- Reliable, punctual, and passionate about helping clients grow their businesses
- Proven ability to contribute positively to a calm work environment
- Proficient in using a Windows PC and managing multiple browser-based applications (basic computer skills are not part of our training)
- Personal computer with the following specs:
- Windows 10 or 11 (Macs, Chromebooks, and older Windows versions are not compatible)
- 16GB RAM
- Intel Core i5-4440, CPU 2.10 GHz
- 2 monitors (we can provide additional monitors after training)
- Hardwired internet connection with at least 40 MBPS, unlimited data, and no throttling (no mobile hotspots or satellite internet)
- Webcam for identity verification during interviews, training, and meetings
- Headset provided upon hire
Job Duties:
- Answer 5-10 calls per hour for small businesses
- Schedule appointments, quotes, and estimates (no cold calling or collections)
- Use calendaring and CRM software like Housecall Pro, Acuity Scheduling, Markate, and JobNimbus (training provided)
- Multitask between phone calls and computer work efficiently
- Thrive in a fast-paced environment
- Collaborate with clients via chat to update scripts and processes (and share funny gifs—our clients are awesome!)
- Communicate transparently with management to ensure your satisfaction in this remote role
Benefits:
- Work alongside a team that’s as passionate about helping others as you are
- Fully remote—work from anywhere with a reliable internet connection
- Proprietary noise-canceling software lets you work from home without worrying about background noise
- Training Phase 1 pays $16/hour and takes 2-4 weeks. Training Phase 2 pays $17/hour upon completion and typically takes 1-2 months. We encourage learning at your own pace to ensure top-notch customer service.
- Quarterly wage increases for eligible employees after training
- Annual profit-sharing bonuses based on company and team performance
- Referral bonuses for new employees and clients
- Supervisors start at $20/hour for those who excel
- Promote-from-within culture—your growth is in your hands!
- Health insurance (major medical, prescription drugs) with a 50/50 employer match for full-time employees
- W2 positions with bi-weekly pay. Full-time (35-40 hours) and part-time (25-35 hours) available. Hours: Mon-Fri 6 am-7 pm MST, Sat-Sun 6 am-6 pm MST
If you’re ready for a job you’ll genuinely look forward to, apply today! We’re excited to meet you.