Head of Customer Support at ChiroCat
Who We Are & What This Role Entails
ChiroCat is revolutionizing chiropractic care through cutting-edge cloud software. Our platform empowers clinics nationwide to enhance patient care, streamline operations, and grow their practices. From digital intake forms to insurance processing, we support every touchpoint of the chiropractic experience. We're not just upgrading software—we're transforming lives for doctors, staff, and patients alike.
At our core, we exist to help those who heal others. Now we need your expertise to elevate our customer support as we scale.
Our tight-knit support team has excelled, but with rapid growth comes the need for strategic leadership. We seek a Head of Customer Support to architect world-class service operations while rolling up their sleeves in the trenches.
You'll overhaul our systems—building knowledge bases, crafting training content, and optimizing workflows—while mastering our software and chiropractic workflows. This is hands-on leadership: you'll initially spend significant time in support queues, coaching your team through complex issues.
Non-Negotiable Qualifications:
At our core, we exist to help those who heal others. Now we need your expertise to elevate our customer support as we scale.
Our tight-knit support team has excelled, but with rapid growth comes the need for strategic leadership. We seek a Head of Customer Support to architect world-class service operations while rolling up their sleeves in the trenches.
You'll overhaul our systems—building knowledge bases, crafting training content, and optimizing workflows—while mastering our software and chiropractic workflows. This is hands-on leadership: you'll initially spend significant time in support queues, coaching your team through complex issues.
Non-Negotiable Qualifications:
- 2+ years leading customer support teams
- 4+ years in customer support roles
Now, let's explore life at ChiroCat before diving deeper into role specifics.
Our Work Philosophy
Location Flexibility
While headquartered in southern Utah, most of our team works remotely across the U.S. (International candidates cannot be considered for this role.) Utah-based applicants get bonus points, but any U.S. location works.
Sustainable Excellence
We champion 40-hour workweeks and genuine time off. Our philosophy? Brilliant work happens when teams are rested and focused. No burnout culture here.
Comprehensive Benefits
100% company-paid health, dental, and vision insurance for you, with affordable family options.
Stability Meets Innovation
As a privately-held company, we avoid the volatility of venture-backed firms. This lets us focus on long-term impact rather than investor demands.
Meaningful Impact
You'll directly improve healthcare delivery for thousands of patients by empowering chiropractors. In our small team, your contributions will shape our company's trajectory.
Exceptional Colleagues
Join humble experts who balance confidence with kindness. Our culture prioritizes collaboration, growth, and genuine care for customers and teammates alike.
If this resonates, let's discuss what you'll bring to the role.
While headquartered in southern Utah, most of our team works remotely across the U.S. (International candidates cannot be considered for this role.) Utah-based applicants get bonus points, but any U.S. location works.
Sustainable Excellence
We champion 40-hour workweeks and genuine time off. Our philosophy? Brilliant work happens when teams are rested and focused. No burnout culture here.
Comprehensive Benefits
100% company-paid health, dental, and vision insurance for you, with affordable family options.
Stability Meets Innovation
As a privately-held company, we avoid the volatility of venture-backed firms. This lets us focus on long-term impact rather than investor demands.
Meaningful Impact
You'll directly improve healthcare delivery for thousands of patients by empowering chiropractors. In our small team, your contributions will shape our company's trajectory.
Exceptional Colleagues
Join humble experts who balance confidence with kindness. Our culture prioritizes collaboration, growth, and genuine care for customers and teammates alike.
If this resonates, let's discuss what you'll bring to the role.
Your Mission as Head of Customer Support
We treat support as a growth engine, not a cost center. You'll ensure every customer interaction reflects our standards through strategic leadership and personal expertise.
Key Responsibilities:
Key Responsibilities:
- Initially spend 50%+ time handling complex support cases while mastering chiropractic workflows and our platform
- Lead and develop our 3-person support team through coaching, performance management, and career growth planning
- Design and implement scalable systems: helpdesk optimization, knowledge bases, training materials, and self-service resources
- Collaborate with onboarding specialists to ensure seamless customer transitions
- Build future support teams through strategic hiring as we scale
- Champion continuous improvement in all customer-facing processes
Ideal Candidate Profile:
- Exceptional written/verbal communicator who crafts perfect customer responses
- Proven support leader who's scaled teams in early-stage tech companies
- Process architect with experience implementing helpdesk systems and knowledge bases
- Natural mentor who elevates team performance through constructive feedback
- Detail-oriented problem solver who thrives on untangling complex issues
- Tech-savvy self-starter comfortable learning medical billing systems
- Remote work expert with outstanding time management skills
- Bonus: Experience in medical office operations or healthcare SaaS
Application Details
- Apply by April 13, 2025: https://apply.workable.com/chirocat/j/662CCF2850/
- Submit:
- 1-page personalized cover letter (include why you're excited about this role and the word "alignment")
- Brief response (1-2 paragraphs): "What's the most important quality you'd seek when hiring for this position?"
- PDF resume
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