Customer Support Specialist at AppSignal
Join AppSignal as a Customer Support Specialist and help create exceptional experiences for our users worldwide.
AppSignal empowers thousands of teams across 60+ countries to monitor their web applications. As a remote-first company with a globally distributed team, we prioritize impact, transparency, and continuous growth.
While we prefer candidates in Austin, TX, we also welcome remote applicants in Central or Eastern Time zones. To maintain seamless support coverage, we can't consider applicants outside these regions.
Your Mission: Deliver Amazing Commitment
At AppSignal, we believe in treating every customer with fairness, empathy, and a personal touch. Our users love us not just for our product but for how we support them—with clarity, kindness, and unwavering dedication.
In this role, you'll assist developers with billing, account management, and general inquiries while gathering valuable feedback to shape our product and processes. There’s room to grow as you deepen your expertise and contribute to our evolving customer success strategy.
Don’t hesitate to apply if you’re unsure about your experience level—we’d hate to miss out on a fantastic candidate!
What You’ll Do
- Work closely with the Customer Success team to build strong relationships and ensure outstanding customer experiences.
- Guide users through their journey, answering non-technical questions and directing them to helpful resources.
- Communicate proactively to understand needs, resolve issues, and provide timely support.
- Collaborate across teams to relay customer insights and improve our product and processes.
- Help refine internal and external documentation for better accessibility.
What You Bring
- 2+ years in customer-facing roles (support, success, account management, or similar) with the ability to work independently.
- A passion for helping others, strong listening skills, and clear communication in English (written and spoken).
- Comfort engaging with technical users, even without coding experience.
- Proactive, organized, and adept at managing your time in a remote setting.
- An eye for improving processes and enhancing the customer experience.
- Enthusiasm for problem-solving and collaborating with a humble, cross-functional team.
- A desire to grow professionally and shape the future of customer success at AppSignal.
- Familiarity with tools like Zendesk, Intercom, or Stripe is a plus.
- Authorization to work in the U.S.
Why Join Us?
- Competitive salary adjusted for location, experience, and skills—ask us for an estimate!
- Remote-friendly culture with flexibility beyond just working from home.
- Unlimited PTO to recharge and explore.
- A personal development budget for learning and growth.
- Flexible hiring options (direct employment, EOR, or long-term contracting).
Our Culture
We’re a diverse, inclusive team where every voice matters. Bring your unique perspective—and a few quirks—to help us build something great together.
Ready to Apply?
Submit your application via Homerun by June 15th, 2025. No cover letter needed—just answer a few questions and upload your resume.
If you’re on the fence, apply anyway! Potential matters more than perfection. Questions? Email us anytime.