Customer Support Representative II at LeadSimple, Inc.
This position is open exclusively to candidates based in Latin America.
🌟 Ready to join an elite team in a fast-paced, high-growth startup environment?
LeadSimple is a top-tier SaaS company revolutionizing property management through innovative technology. Since 2013, we've been empowering property managers with our all-in-one platform that combines CRM, workflow automation, and centralized communications. Our goal? To eliminate small business chaos by delivering intuitive tools that help property managers optimize operations, enhance tenant experiences, and accelerate growth. Through our comprehensive ecosystem of software, integrations, and strategic partnerships, we provide end-to-end solutions for the property management industry.
As a bootstrapped company with proven product-market fit, we're scaling rapidly in a massive market opportunity. Our leadership team brings deep expertise from SaaS, property management, and high-growth real estate ventures.
When you join LeadSimple, you become part of a passionate team committed to transforming property management. We offer a collaborative culture, competitive compensation, and exceptional benefits—all built on a foundation of transparency and open communication. If you're motivated by making a real difference and want to help shape our mission, we'd love to connect.
About the Role
As a Customer Support Rep II, your primary mission is to resolve complex technical issues escalated from Tier 1 support. You'll play a critical role in driving product adoption by ensuring customers receive expert-level solutions to their most challenging problems.
90-Day Success Plan
- Gain autonomy in resolving 75% of customer tickets independently
- Take full ownership of customer inquiries from start to resolution
- Maintain balanced workload distribution across the support team
- Contribute to knowledge base with at least one new/updated help article monthly
- Uphold our customer obsession value with a 96%+ CSAT score
Your Daily Impact
- Build lasting client relationships through professional, solution-focused communication
- Resolve customer issues with exceptional technical skill and service excellence
- Serve as a product expert, guiding clients and facilitating internal handoffs
- Continuously improve through feedback and skill development
Why You'll Love Working Here
- 8 holidays + Christmas week off
- Unlimited PTO
- Paid volunteer day
- Birthday celebrations
- Monthly healthcare & WFH stipends
- Annual vacation allowance
- Smart, driven team culture
- Fully remote work
- Values-driven organization
Ideal Candidate Profile
- Proven experience resolving Tier 2 technical support issues
- Quick learner with strong problem-solving skills
- Crisp, effective communicator
- Solution-oriented self-starter
- Emotionally intelligent team player
- Positive, can-do attitude
- Personal smartphone and reliable internet
- 2-5 years relevant experience
- B2B SaaS background preferred
We're building an exceptional team and invest heavily in our hiring process, which may include assessments and multiple interviews. We're committed to finding the perfect fit for this crucial role.
If you're excited by this challenge and ready to make a meaningful impact for our customers, let's talk!
**Important: This role requires availability during North American business hours. Only applications from outside the US will be considered.
Our Philosophy...
Office or home—your choice
Location doesn't define your worth
What matters is this:
When challenges arise
And solutions aren't clear
Can we trust you to persevere?
That instinct to do right—
We call it "Owning The Outcome"
It's the foundation of everything we do
Champion our customers, and they'll champion you
If this resonates
We speak the same language
Join us, and let's create something amazing together.