Customer Support Representative at Community Phone
✨ Join Our Support Team
We're seeking passionate Customer Support Representatives to enhance our landline users' experience. Fluency in English is essential for this position.
🔥 Your Impact
- Monitor customer issues, spot patterns, and initiate proactive outreach
- Collaborate across teams to eliminate customer pain points
- Deliver exceptional service that exceeds expectations
- Address cancellation requests with creative retention solutions
- Identify opportunities to Enhance customer value through relevant product recommendations
⭐ Who You Are
- Graceful Under Pressure – builds instant connections with diverse personalities
- Genuinely Compassionate at your core
- Agile in adapting to evolving situations
- Masterful in both spoken and written English
- A Natural Organizer who thrives in dynamic environments
- Proficient with Zendesk, Hubspot, or comparable platforms
💵 Earnings:
Global opportunity with $6/hour base pay plus performance-based commissions
⏰ Work Schedule:
US-timezone shifts available daily from 9 AM to 9 PM EST, including rotating weekends
❤️ Our DNA at Community Phone
We live and breathe customer obsession. Ideal candidates share our product passion and mission-driven mindset.
Beyond skills, these principles define us:
We champion Intellectual Curiosity. We foster growth through open dialogue, embrace learning from missteps, and push boundaries through thoughtful inquiry.
Strategic Efficiency drives us. We maximize impact with lean operations, channeling resources toward product excellence and unforgettable customer journeys.
We believe in Action Over Analysis. Building something extraordinary demands bold moves and calculated risks – we value doers over deliberators.
Radical Transparency fuels our relationships. Direct communication solves challenges faster and strengthens every partnership.
We wear our Founder's Lens daily. Every task reflects our personal standards, with constant improvement as our compass.
The Heart of Service beats strong here. Customer needs guide our collaboration, where team success always trumps individual glory.