Remote Customer Success Manager (German Speaking) at Filestage
Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)
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About Filestage
Filestage is revolutionizing the way teams handle approval processes, making work more enjoyable and efficient. Our platform is trusted by large enterprises and independent agencies alike, helping teams share, discuss, and approve files—ranging from documents and designs to videos and audio—all in one place.
We are a fully remote company, with team members working from home offices, co-working spaces, and coffee shops across the globe. Our mission is to create a seamless approval process that empowers people to deliver their best work.
Having raised our Series A funding, we now serve over half a million users across 500+ companies, including industry leaders like AB InBev, LG, Havas, GroupM, and Emirates. If you're looking to join a fast-growing startup in a thriving market, you're in the right place!
This is a fully remote position, and you can be based anywhere within a European time zone. Fluency in both English and German is a must.
What You’ll Do as Our Customer Success Manager (German Speaking)
What You’ll Do as Our Customer Success Manager (German Speaking)
This is your opportunity to play a key role in shaping the future of our remote-first company. We believe that a strong Customer Success Team is essential for sustainable business growth.
- Build strong customer relationships. Work closely with customers to foster trust and satisfaction, turning them into loyal advocates for Filestage.
- Empower customers to become expert users. Guide customers through training sessions via chat, email, phone, webinars, and video calls to ensure they get the most out of Filestage. (Don’t worry—our customers are friendly and easy to work with!)
- Proactively enhance customer success. Identify opportunities to improve customer workflows and help them achieve their goals with Filestage.
- Drive Filestage’s growth. Spot opportunities to expand Filestage’s reach within your clients’ organizations and help spread the word about our platform.
Life at Filestage
We believe in giving our team the flexibility to work when and where they’re most productive. That’s why we offer fully remote roles designed to help you achieve the perfect work-life balance.
Here’s what you can expect when you join Filestage:
- Work from anywhere with a flexible schedule. As a fully remote company, we encourage you to work from wherever you’re happiest and connect with people around the world.
- For this role, we’re looking for someone based in Europe to ensure strong time zone alignment with our team and customers.
- For this role, we’re looking for someone based in Europe to ensure strong time zone alignment with our team and customers.
- Annual team retreats. We come together at least once a year (when possible) for fun, bonding, and team-building activities.
- A strong, values-driven culture. We strive to be knowledge seekers, reflective thinkers, clear communicators, goal owners, problem solvers, and team players.
- Join a highly rated team. We’ve earned a 5-star rating on Glassdoor from our team members. Check out our reviews here.
- Create your ideal workspace. You’ll receive a €1500 budget for hardware and €500 for your home office setup, so you can work comfortably and efficiently.
- 38 days of holiday. Enjoy plenty of time off for travel, relaxation, and personal celebrations—including a half day off on your birthday!
- Volunteer/Charity Day. Take a day to support a cause that matters to you.
- Invest in your growth. After six months, you’ll have access to a personal development budget to help you learn new skills and advance your career.
- Autonomy and trust. We empower our team to make decisions and take ownership of their work—no micromanagement here!
- No pointless meetings. We value productivity, so you can expect flat hierarchies, fast decision-making, and meetings that actually matter.
What You’ll Bring to the Role
- Strong interpersonal skills. You naturally connect with people and practice empathy in your daily interactions.
- Passion for customer success. You have experience in customer success management or account management, with sales experience being a plus.
- Business acumen. You enjoy advising customers and have a knack for consultative selling.
- A proactive mindset. You’re a self-starter who takes ownership and thrives on making a tangible impact.
- Team spirit. You’re collaborative, fair, honest, and respectful—and you’re ready to have fun while achieving great things together.
- Fluency in English and German. Additional languages like Spanish or French are a bonus.