Client Support Specialist (Healthcare Facilities - B2B) at Clipboard Health
Join Our Team as a B2B Support Specialist (HCF Agent)
Clipboard Health is seeking driven, client-oriented professionals to serve as B2B Support Specialists for our top-tier healthcare facility clients (HCFs). Unlike typical call center jobs, you'll act as a dedicated account manager, ensuring client satisfaction, reducing churn, and delivering exceptional service.
Success here isn’t about hitting arbitrary metrics—it’s about genuinely resolving issues and helping our business partners thrive.
Your Responsibilities
🔹 End-to-end issue resolution – Be the main point of contact for healthcare facilities, managing phone and email support with speed and accuracy.
🔹 Churn prevention & retention – Spot potential problems before they arise and collaborate with teams to keep clients engaged.
🔹 Real-time troubleshooting – Handle 30+ calls and 15+ emails daily, ensuring every interaction leads to a lasting solution, not just a temporary fix.
🔹 Thrive in a dynamic setting – We need independent thinkers who can adapt quickly without constant oversight.
🔹 Churn prevention & retention – Spot potential problems before they arise and collaborate with teams to keep clients engaged.
🔹 Real-time troubleshooting – Handle 30+ calls and 15+ emails daily, ensuring every interaction leads to a lasting solution, not just a temporary fix.
🔹 Thrive in a dynamic setting – We need independent thinkers who can adapt quickly without constant oversight.
Ideal Candidate Traits
🌟 Customer-first attitude – You take full responsibility for client satisfaction.
🌟 Exceptional communication – Fluent English (verbal and written) is essential.
🌟 Strategic problem-solving – You go beyond scripts to find sustainable fixes.
🌟 Results-driven mindset – You set high expectations for yourself and meet them consistently.
🌟 Exceptional communication – Fluent English (verbal and written) is essential.
🌟 Strategic problem-solving – You go beyond scripts to find sustainable fixes.
🌟 Results-driven mindset – You set high expectations for yourself and meet them consistently.
Who Should Apply?
📌 Experience: Open to all backgrounds—what counts is your ability to manage business clients professionally.
📌 Education: No degree required—we prioritize skills over formal qualifications.
📌 Education: No degree required—we prioritize skills over formal qualifications.
Why Clipboard Health?
🔹 Fully Remote – Forever. Work from any location.
🔹 High-Growth Startup Culture. We champion innovation, autonomy, and development.
🔹 Skills-Based Hiring. Everyone gets a fair chance—we evaluate practical problem-solving, not just resumes.
🔹 High-Growth Startup Culture. We champion innovation, autonomy, and development.
🔹 Skills-Based Hiring. Everyone gets a fair chance—we evaluate practical problem-solving, not just resumes.
Application Process
- The form includes scenario-based questions testing your support skills. Incorrect answers lead to immediate rejection—these simulate real client challenges.
- Successful applicants receive a case study assignment via email within 48-72 hours.
- Monitor your spam folder! If you don’t see our email, check your filters.
Technical Requirements
To excel in this role, you’ll need:
🔹 A dependable computer (no Chromebooks/Linux).
🔹 20+ Mbps wired internet.
🔹 A wired headset for clear calls.
🔹 A professional, quiet workspace.
🔹 Consistent power and connectivity.
🔹 A dependable computer (no Chromebooks/Linux).
🔹 20+ Mbps wired internet.
🔹 A wired headset for clear calls.
🔹 A professional, quiet workspace.
🔹 Consistent power and connectivity.
Excited to Drive Change? Apply Today! 🚀
If you’re committed to customer success, tackling challenges, and growing with a fast-moving company, we want you on our team!