Admin and Support Specialist at IxDF - Interaction Design Foundation
Imagine starting each day with enthusiasm and purpose, knowing your work is part of a global mission that shapes the future of design education. If you're ready to take your career to the next level, the Interaction Design Foundation (IxDF) invites you to join our team!
At IxDF, you won’t just be taking on a new job—you’ll be stepping into a role that has a worldwide impact. We’re more than a company; we’re a movement committed to making high-quality design education accessible to everyone, everywhere. With team members and learners from over 100 countries, your contributions will resonate globally. From engaging with diverse cultures to enhancing a platform that reaches millions, your work will be meaningful and impactful.
Our Dedication to Our Members
Every decision we make and every strategy we implement is driven by our unwavering commitment to our members. They are at the heart of everything we do. We’re seeking someone who shares this dedication—a talented, hardworking individual with deep empathy for our learners and a relentless drive for excellence. Your role will be crucial in ensuring every member feels valued, supported, and inspired throughout their journey with us.
Your Role at IxDF
- Engage daily with members and prospective learners through email, chat, and social media, providing prompt and accurate responses to their inquiries. You’ll troubleshoot issues, offer guidance, and ensure a seamless experience.
- Serve as a brand ambassador, upholding our reputation in every interaction. You’ll communicate our mission and values clearly, proudly representing a global community dedicated to design education.
- Collaborate across teams to improve workflows and enhance the platform’s user experience. You’ll act as a bridge between departments, ensuring efficiency and focus on delivering the best outcomes for our members.
- Provide administrative and project support, assisting team members with tasks, scheduling, and coordination to keep operations running smoothly.
- Maintain and update documentation, ensuring our knowledge resources are current, accessible, and valuable to both internal teams and learners.
- Shape internal processes to improve engagement and key performance metrics. You’ll analyze workflows and recommend enhancements to better serve our members.
- Update our knowledge base and contribute to initiatives focused on knowledge sharing, ensuring best practices are accessible to all.
- Communicate effectively with other teams to share customer insights and feedback, helping us improve retention, satisfaction, and growth.
- Embody our values as the first point of contact for our community, welcoming and supporting members to strengthen our global network.
- Take full ownership of your tasks, managing responsibilities independently and delivering high-quality results on time.
About You
- You excel in fast-paced environments, handling ad-hoc projects with enthusiasm and ease.
- Helping others energizes you, and you take pride in solving problems and earning gratitude through your support.
- You’re resourceful and self-driven, tackling new challenges with a problem-solving mindset.
- Attention to detail is second nature to you, and you ensure every task is completed with precision.
- You love solving problems, even those that haven’t been identified yet, and you proactively address challenges.
- You’re fluent in English, with exceptional writing skills, perfect grammar, and an appreciation for tone and clarity.
- You take full ownership of your work, delivering high-quality results and seeing tasks through to completion.
- You remain consistent and focused, even with repetitive tasks, ensuring nothing is overlooked.
- You thrive under tight deadlines, prioritizing tasks effectively to keep projects on track.
- Resilience is one of your strengths, and you bounce back quickly with solutions when challenges arise.
- You’re highly self-disciplined, thriving in a flat hierarchy with minimal supervision.
- You’re located within a time zone from Europe (UTC+0) to East Asia (UTC+8), enabling seamless collaboration with our global team.
Bonus Points
- You have a passion for writing, crafting each sentence with care and precision.
- You’re curious about UX design and its potential to improve lives globally.
- You enjoy simplifying complex concepts, making them accessible and engaging for others.
- You’re skilled at creating structure, organizing processes and tasks efficiently and clearly.
What We Offer
- A highly valued role: At IxDF, your contributions as an admin or support team member will be recognized as essential to our success.
- Opportunities for growth and impact: You’ll have the chance to grow professionally while making a real difference in the lives of thousands of learners.
- A global, purpose-driven team: Work alongside passionate professionals from around the world, united by a shared mission.
- Engagement with a thriving global community: Support local groups, educational partners, and community initiatives, contributing to a stronger global network of UX professionals.
- A full-time, remote position: Collaborate daily with colleagues worldwide through video calls and join annual team trips.
- A culture free of corporate drama: Your colleagues value your character, work ethic, and results, regardless of seniority.
- A mission to empower millions: Help create affordable, high-quality design education for people across the globe.
- An agile, efficient organization: Enjoy minimal bureaucracy and a focus on action and results.
- A culture of excellence: Thrive in an environment where passion meets high performance and self-discipline.
How to Apply
To learn more about our work culture and values, and to submit your application, visit https://www.interaction-design.org/about/careers.
We believe in acting quickly, so don’t wait—apply today! We’re excited to welcome you to the IxDF team.