Remote Member Support Technical Specialist at ORCID

Join ORCID as we search for a dedicated and skilled individual to take on the role of Member Support Technical Specialist. This role will involve assisting our members and service providers with all facets of integrations and implementations. If you thrive in a remote work environment and are passionate about serving the public good with a non-profit ethos, we invite you to be a part of our mission to bridge research and researchers!

Our Location

 

As a completely remote organization supporting researchers globally, ORCID is committed to hiring exceptional talent from various locations, aiming to align our team with the communities we support. This position has a particular focus on candidates residing in: Chile, Costa Rica, Guatemala, or Mexico.

 

We are looking for a Member Support Technical Specialist (MSTS) to aid in every dimension of integrations and implementations involving our members and service providers. The chosen candidate will develop expertise in ORCID's API and registry as well as best practices for integration, enabling them to address technical inquiries, solve problems, and provide training related to ORCID services. Suitable candidates should have a strong background in scholarly infrastructure and workflows, along with an understanding of modern web API standards and technologies.

This full-time position (40 hours per week) is within our Engagement team and reports directly to the Support Manager. As with all positions at ORCID, this role is completely remote and requires operating during European or American standard business hours (Monday–Friday), ensuring at least four overlapping hours of collaboration with team members between 1300-2000 UTC, with a few scheduled meetings in the 1400 - 1700 UTC timeframe. ORCID also provides flexible scheduling outside of these core hours.

Application Process: Interested candidates are invited to submit their CV and cover letter through Bamboo. In your cover letter, please detail how your experience corresponds with the responsibilities and qualifications of this role. ORCID encourages individuals who meet some but not all qualifications to apply.

Since our establishment in 2012, ORCID has operated as a global, entirely remote organization. This structure has allowed us to gather a team of top experts in the field. Our staff embodies curiosity and collaboration while we continually aim to uphold a culture of learning. We provide individualized professional development plans, monthly “Food for Thought” sessions on various topics, and access to a digital learning platform. We pride ourselves on being flexible and family-friendly, enabling staff to adjust their hours as necessary and benefiting from a daily paid break.

We are deeply committed to diversity, equity, and inclusion (DEI). We invite you to peruse our DEI statement and principles alongside learning about the DEI initiatives we support here. Being fully remote also allows for an active committee dedicated to enhancing our individual remote experiences for maximum positivity and productivity. Discover more about our culture here.

Despite our global reach, we foster a close-knit community dedicated to our mission and to supporting one another.

As an organization that values openness and transparency, we maintain an employee and contractor privacy policy that outlines how we handle data pertaining to applicants, employees, and contractors, which we encourage you to review if you're interested.

 

ORCID’s compensation strategy considers factors such as an applicant’s skills, experience, geographic location, and internal equity while determining salary. As a remote organization with a global workforce, our salary ranges vary by location for specific roles. The general salary range for this position is 35k-55k.