Remote Customer Success Specialist - B2B SaaS at Salesflow.io

Salesflow stands out as a premier platform tailored to assist sales teams, agencies, and emerging SMBs in enhancing their lead-generation efforts. We enable organizations to thrive and flourish in today’s digital landscape. Our expertise lies in LinkedIn outreach, where we develop strategies that promote engagement, cultivate enduring relationships, and deliver remarkable results for our clients.

We are thrilled to present a fantastic opportunity for a proactive and detail-oriented Customer Success Specialist to join our growing organization. If you are passionate, driven, and eager to create an impact, we want to hear from you!

As a Customer Success Specialist, you will oversee a portfolio of 50+ client accounts and additional assignments throughout the Europe region. Your mission will be to assist clients in maximizing their LinkedIn outreach and extracting the utmost value from our services. You will serve as the primary contact for clients, ensuring they meet their goals and achieve growth through effective outreach strategies.

- Oversee and nurture a client portfolio of 50+ accounts, ensuring they reach their desired achievements.

- Facilitate client onboarding to ensure comprehension of our platform, workflows, and outreach methodologies.

- Track and analyze outreach campaign performance, offering insights and recommendations for enhancement.

- Collaborate with clients to maximize their LinkedIn return on investment, improve outreach tactics, and resolve issues as necessary.

- Serve as the client's voice within the organization, relaying feedback to internal teams for product enhancement.

- Conduct regular check-ins and quarterly business reviews with clients to share updates, provide best practices, and plan future strategies.

- Aid in the renewal process and identify upselling opportunities when clients experience significant success.

- Contribute to customer success strategies and initiatives aimed at improving outcomes and streamlining operations.

You have a passion for customer success and are enthusiastic about helping businesses thrive through thoughtful LinkedIn outreach. Although you may not possess extensive experience, you are quick to learn, proactive, and ready to contribute meaningfully!

- Bachelor’s Degree or Equivalent – You possess the necessary educational background and knowledge 🎓.

- 1 to 4 Years of Experience in Customer Success – You are experienced and poised to take your skills to the next level.

- Passion for Customer Success, Automation, and Lead Generation – You enjoy exploring client strategies and developing innovative solutions to deliver impactful results.

- Exceptional Communication Abilities – Whether drafting clear and engaging emails or leading discussions with clients, your communication style is effective and perhaps even a touch humorous 😉.

- Outstanding Leadership Skills – You have the ability to inspire and guide a team towards success—plus, you're great at high-fives 🙌.

- Master Multitasker – Managing multiple client accounts is a breeze. You maintain organization, attention to detail, and always stay a step ahead 🎯.

- Team Player – You thrive in collaborative environments and enjoy contributing your distinct ideas to achieve the best outcomes.

- Proficient in LinkedIn – You understand LinkedIn fundamentals and how companies leverage it for growth. (Bonus points for any hacks you might know! 😉).

- Creative Problem Solver – You're skilled at addressing challenges with a positive and inventive approach. You adapt quickly and get things done.

- Empathetic Leader – You have a genuine understanding of others. Be it clients or team members, you can empathize and respond effectively.

- Driven to Learn – You are keen to develop and excel in a fast-paced, client-centric environment. Each new challenge represents an opportunity, and you’re ready to face it head-on.

- Familiarity with LinkedIn and Sales Navigator (you might just be LinkedIn famous)

- Skill in cold emailing and strategic sales approaches (without the spam feelings!) experience in the salestech realm

- Knowledge of CRMs like HubSpot, Salesforce, or Pipedrive (you speak CRM fluently)

- Zapier integration knowledge (or at least a beginner-level understanding)

- Familiarity with the European market and outreach techniques

Our Offerings:
- Full-Time Contract
- Fully Remote (availability required from 11 am - 7 pm London time zone GMT+1)

- Salary between $25K to $36K annually

- A fully supportive work environment featuring regular team-building initiatives

- 23 days of paid time off, plus bank holidays, and 7 sick leave days

- Monthly training opportunities to enhance your skill sets.

- The chance to grow within a vibrant and innovative team.

- An opportunity to help businesses flourish and witness the tangible results from your contributions.
- Location: Remote (working hours must align with 11 am - 7 pm London time zone GMT+1)

 Are You Ready to Join Us?

 

If you’re keen to propel your career in customer success and assist businesses in achieving remarkable results through LinkedIn outreach, we would love to connect!

Apply today and let’s grow together!