Remote Customer Success Manager (career changers welcome, no prior experience needed, B2B cold email agency, fully remote) at Sales.co
🌎Location:Anywhere in the World. Full-Time
Our rapidly expanding agency focuses on crafting and implementing impactful cold email marketing strategies tailored for B2B organizations.
We partner with startups, companies featured in the INC 5000 list, and renowned award-winning agencies.
We are in search of a dedicated and thorough Customer Success Manager to become a vital part of our team.
In this position, you will have the opportunity to cultivate essential skills while gaining critical insights into the operational dynamics of numerous well-managed companies. You will liaise directly with founders, CEOs, and high-level executives from various industries in the B2B sector.
This role allows for independent work and the freedom to make significant creative decisions every day.
This is a full-time, well-compensated remote role, perfect for motivated individuals and those looking to pivot their careers. There is no need for prior sales or cold email experience, as we approach cold emailing differently compared to most organizations and are eager to teach our methods.
We partner with startups, companies featured in the INC 5000 list, and renowned award-winning agencies.
We are in search of a dedicated and thorough Customer Success Manager to become a vital part of our team.
In this position, you will have the opportunity to cultivate essential skills while gaining critical insights into the operational dynamics of numerous well-managed companies. You will liaise directly with founders, CEOs, and high-level executives from various industries in the B2B sector.
This role allows for independent work and the freedom to make significant creative decisions every day.
This is a full-time, well-compensated remote role, perfect for motivated individuals and those looking to pivot their careers. There is no need for prior sales or cold email experience, as we approach cold emailing differently compared to most organizations and are eager to teach our methods.
Key Responsibilities
- Oversee client relationships, design their cold email strategy, and apply learning on a weekly basis
- Manage client interactions through Slack and conduct strategy calls
Qualifications
- Sociable and proactive demeanor
- While hours are flexible, some daily overlap with our US-based clients is essential
Technologies We Utilize
- Collaboration takes place on Slack
- Task management is done via Airtable
- Email campaigns are executed using Instantly
- We have developed numerous automations for campaign generation, task oversight, reporting, lead scraping, etc., allowing you to concentrate on high-impact activities. Mundane tasks are automated.
You’ll Appreciate Working With Us If
- You excel in a fully remote, asynchronous environment
- You desire autonomy and ownership of your projects
- You enjoy shifting between various tasks rather than focusing on one task for long periods
You Might Not Enjoy Us If
- You prefer daily check-ins with supervisors monitoring your work
- You are not comfortable innovating or thinking outside conventional frameworks to tackle challenges
- You dislike influencing the evolution of the organization
ApplicationProcedure:
- Record a 3-minute video (camera optional; screen recording is acceptable, tools like Loom are suggested) addressing this question:
"What tailored cold email would you craft for the CEO of smallfilms.com to spark a discussion about becoming a Sales.co client?" - In your reply, prioritize sharing your thought process over merely listing your qualifications or reciting an email draft.
- Draft the cold email that you detailed in the video.
- Send both the video link and the email draft to [email protected]
Note: Please refrain from sending a CV or text application. We are keen to discover how you tackle this task, and there are no definitive right or wrong responses.