Remote Customer Service Representative at NexRep

If you're passionate about assisting patients in receiving care at home by facilitating connections with their caregivers, and you thrive on positively affecting lives, this flexible work-from-home opportunity is tailored for you.

As a Customer Service Representative, your role will involve managing calls for a client that offers payroll services to individuals utilizing self-directed Medicaid programs. In these programs, patients with Medicaid can select their caregivers, and this client ensures that caregivers are compensated appropriately for their services.

·  Provide compassionate and professional responses to incoming calls from patients and caregivers, addressing their inquiries and delivering essential information

·  Assist actively with enrollment processes, program applications, and setting up necessary systems

·  Retrieve vital information to help caregivers with payroll-related questions

·  Use de-escalation strategies to assist upset or frustrated callers

·  Guide caregivers and patients to effectively address and resolve their issues

·  Record information and outcomes as required

·  Empathy, patience, and a consistently friendly demeanor

·  The capacity to manage sensitive calls and de-escalate emotionally charged situations

·  Excellent active listening abilities

·  Strong written and verbal communication skills

·  Attention to detail

·  Multitasking capability and adaptability to a fast-paced environment

·  A commitment to quality and achieving first-call resolutions whenever feasible

·  Proficiency in working confidently with numbers and discussing financial matters

To qualify as a Customer Service Representative, you must have:

·   A computer that meets the following specifications: 

o  Operating Systems: Windows 10 or 11 (Mac and Chromebook devices are currently unsupported) 

o  Memory: 8GB RAM

o  CPU (Speed * Processors): 6

o  Hard Drive: Minimum of 500MB free storage

o  Sound: Standard sound card (common in most computers)

o  Updated antivirus software 

· Access to stable, wired high-speed internet (no Wi-Fi or Satellite, please)

· Dual monitors

· A USB noise-cancelling headset

· A webcam ready for your certification session

As a Customer Service Representative, you can enjoy flexible scheduling through a self-scheduling platform, enabling you to choose your work hours within the client’s operational timeframe.

Operational hours are Monday to Saturday, 8:00 AM to 08:00 PM ET. Please note that the third-party client requires contractors to provide a minimum of 20 hours each week. Additionally, due to increased call volumes on Mondays and Fridays, the client is specifically looking for contractors who can work during those days. If you prefer to work fewer than 20 hours a week or have constraints regarding Mondays and Fridays, feel free to seek other opportunities within the NexRep Marketplace.

This remote opportunity compensates independent contractors at $13 per hour. After undergoing further certification to handle more complex inquiries at a later date, contractors will also earn a $250 incentive. This additional certification is anticipated to occur in January 2025, but is subject to change.

For each week you work between November 25th and December 21st, you can earn:

Thus, by joining us for the certification session starting November 18th and working 20 to 24 hours each of the four weeks from November 25th through December 21st, you could add an additional $30 for each of those weeks, totaling $120!

If you're eager to maximize your holiday income, join us for certification beginning on November 18th, work 30 or more hours during the four weeks from November 25th through December 21st, and you’ll receive an additional $160 for each week, totaling $640!

Your role as a remote independent contractor allows you to work comfortably from home or anywhere in the US that meets the office criteria.

You'll save significantly on costs related to commuting, clothing, childcare, or meals. You may also qualify for home office deductions, although it’s advisable to consult an accountant for eligibility confirmation.

Additionally, you’ll benefit from: 

·         Personalized mentorship 

·         Complimentary certification and continuous learning opportunities 

·         Flexibility to set your own schedule within the client’s operating hours 

·         Improved work-life harmony 

Moreover, you’ll have access to NexRep Perks, a program designed to acknowledge the contributions made by independent contractors for NexRep’s clients and their customers through the NexRep Marketplace platform. By participating in NexRep Perks, you can accumulate Perks points. As you collect these points, you can unlock access to exclusive discounts and savings on various services including health and dental insurance, banking services, legal and technical assistance, and more!