Remote Admin and Support Specialist at IxDF - Interaction Design Foundation
🌎Location:Anywhere in the World. Full-Time
Picture beginning each day with enthusiasm for your job, conscious that your contributions support a worldwide initiative that influences lives. If you're seeking a career makeover, we invite you to explore an exciting position at the Interaction Design Foundation (IxDF)!
Become part of our team, and you'll not only switch jobs—you'll advance your career on an international level. At IxDF, we are more than just a business; we are a movement aimed at providing accessible, top-tier design education to everyone, everywhere. With teammates and learners spanning over 100 nations, your position at IxDF will have a significant global reach. From interacting with a variety of cultures to contributing to a platform that serves millions, your everyday responsibilities will be far from average.
Our Dedication to Our Members
At the essence of our initiatives and strategies lies an unwavering commitment to our members—they are the core reason we exist. This deep dedication motivates us to consistently exceed their expectations. We seek a candidate who reflects our values: someone who is not only highly skilled and hardworking but also deeply empathetic towards our learners' needs and passionately committed to excellence. Your role will be crucial in ensuring that every member feels acknowledged, supported, and inspired on their educational journey with us.
Your Role within the IxDF Community
- Engage with members and potential learners daily through various channels—email, chat, and social media—providing them with prompt, accurate answers to their inquiries. You will solve issues, provide guidance, and guarantee an effortless user experience.
- Serve as a brand representative by sustaining our stellar reputation in every encounter. You will effectively communicate our mission and core values, proudly representing a global community devoted to design education. It's a significant responsibility but incredibly fulfilling!
- Work collaboratively with cross-functional teams to enhance internal processes and improve the platform’s user experience. You’ll play a key role in connecting departments, ensuring our operations are streamlined and focused on achieving the best results for our members.
- Conduct general administrative tasks and support for ad-hoc projects, helping extended team members whenever required. From organizing tasks to scheduling and assisting with project coordination, you'll help maintain smooth and effective operations.
- Update and enhance documentation to ensure our knowledge resources are current, accessible, and valuable to both our internal teams and learners. Your contributions will play a key role in helping others succeed.
- Refine internal processes that influence member engagement and key performance metrics (KPIs). You'll evaluate workflows and propose improvements to help us provide enhanced services for our members.
- Revise our internal knowledge base and take part in department-wide initiatives aimed at knowledge sharing. You’ll make certain that essential insights and best practices are readily accessible to all, fostering continuous development.
- Effectively communicate and collaborate with other teams to express customer needs and insights. By sharing valuable feedback, you’ll assist us in maximizing retention, enhancing member satisfaction, and driving growth.
- Reflect our core values as the first point of contact for our community. You’ll be pivotal in welcoming and supporting members, aiding our foundation's growth through meaningful engagement.
- Accept full responsibility for your responsibilities, managing your tasks independently and with self-discipline. You'll regularly deliver quality results, adhere to deadlines, and maintain focus while juggling multiple priorities with little supervision.
About You
- Thriving in a dynamic environment is your forte, as you easily manage ad-hoc projects of varying difficulties with enthusiasm.
- You find fulfillment in assisting others, taking pride in gaining their appreciation through your supportive and problem-solving abilities.
- Resourcefulness and independence define you, as you eagerly take on new tasks and projects with a solution-oriented mindset to ensure efficiency.
- Detail-oriented and meticulous, you enjoy ensuring that every endeavor is executed with precision and care.
- Problem-solving invigorates you—particularly when addressing unnoticed challenges. Satisfying the distinct needs of various individuals brings you joy, and you enjoy proactively rectifying situations before they surface.
- Your written communication is excellent, and you possess a keen desire to continue learning while assisting in various ways.
- You embrace full ownership of your activities, understanding the importance of completing tasks and delivering high-quality outcomes.
- Consistency is vital for you, and you maintain focus even when tasks begin to repeat, ensuring that nothing is overlooked.
- Tight deadlines pose no challenge for you, as you excel in prioritizing duties to meet them and keeping projects on course.
- Your resilience shines, as you recover swiftly when faced with setbacks, offering invaluable solutions to progress.
- You are driven by self-discipline, flourishing in a flat organizational structure that provides you with the autonomy and minimal oversight you value.
- Located within a time zone between Europe (UTC+0) and East Asia (UTC+8), facilitating easy collaboration with our global team.
Bonus Points
- If the art of writing captivates you, and you take pleasure in forming each sentence with thoughtful consideration, you could receive bonus points.
- A keen interest in user experience (UX) design and its potential to enhance lives worldwide would set you apart.
- You excel at simplifying complex ideas and take pleasure in teaching or explaining concepts in an engaging and comprehensible manner.
- Your exceptional skill in establishing structure is something you take pride in, as you organize processes and tasks efficiently and transparently.
What We Offer
- A highly respected role: Unlike many organizations that overlook support roles, at IxDF, you will be part of our most valued and esteemed teams. Your contributions will be recognized as integral to our success.
- Space for personal and professional growth: At IxDF, you’ll discover opportunities for development while genuinely making an impact. You’ll work on projects that significantly affect our global community, enhancing the educational experience for thousands of learners.
- A full-time opportunity within a fully remote setup, complete with daily video-based collaboration with colleagues worldwide, and annual team retreats.
- A culture free from unnecessary titles, political agendas, and corporate drama. Your colleagues appreciate your kind nature, strong work ethic, and the results you bring. Regardless of your experience level, if you exemplify traditional values of striving for results, continual learning, and self-improvement, you will flourish at the IxDF.
- A daily mission to transform, empower, and enrich millions of lives by providing affordable, high-quality design education to individuals globally. This purpose will be yours to embrace.
- A company where ideas swiftly turn into action. We operate with a high level of agility, free from bureaucracy or corporate politics—and with exceptionally organized and efficient processes.
- A culture where passion meets exceptional performance and excellence. To help make a difference in the world (and evolve yourself simultaneously), you’ll require grit, a solid work ethic, long-term vision, and self-discipline.
- We succeed due to our proactive attitude and preference for action rather than inflated, impractical strategies. You’ll need sharp execution skills and the capability to impress your team with tangible results, just as they will inspire you.
How to Discover More and Apply
To submit your application and dive deeper into our Work Culture and Values, please visit https://www.interaction-design.org/about/careers
We encourage you to apply swiftly—we believe “the sooner, the better,” and we're eager to collaborate with you!