Remote Admin and Support Specialist at IxDF - Interaction Design Foundation
🌎Location:Anywhere in the World. Full-Time
Picture beginning each day with a sense of purpose, fully aware that your contributions foster a worldwide initiative that makes a difference. If you're prepared for a significant change in your career, we present an electrifying opportunity at the Interaction Design Foundation (IxDF)!
By joining us, you are not merely switching jobs—you are significantly advancing your career across the globe. At IxDF, we are more than just an organization; we are a mission committed to making superior design education available to all individuals worldwide. With team members and students from over 100 countries, your role at IxDF will resonate with a global influence. From interacting with varied cultures to helping develop a platform that serves millions, your daily contributions will be extraordinarily impactful.
Our Pledge to Our Members
Every decision we make and strategy we pursue revolves around our steadfast commitment to our members—they are the core of our purpose. This deep-seated dedication propels us to surpass their expectations consistently. We seek a candidate who embodies our principles: someone who is not only highly skilled and hardworking but who also holds a profound understanding of our learners' needs and a tireless pursuit of excellence. Your position will be crucial in making sure that every member feels appreciated, supported, and motivated throughout their learning journey with us.
Your Role in the IxDF Ecosystem
- Engage daily with members and potential learners across various platforms—email, chat, and social media—offering prompt, accurate answers to their inquiries. You will troubleshoot concerns, provide insights, and ensure an optimal user experience.
- Serve as a brand ambassador by maintaining our stellar reputation in every interaction. You’ll communicate our mission and values effectively, taking pride in representing our global community dedicated to design education. It's a significant responsibility, but incredibly fulfilling!
- Work collaboratively with various teams throughout the organization to enhance internal processes and enrich the platform’s user journey. You’ll act as a liaison between departments, ensuring that our operations are streamlined and focused on yielding the best results for our members.
- Provide general administrative and project support as needed, aiding team members with various tasks. Whether it's organizing activities, managing schedules, or assisting with project coordination, you'll ensure all operations run smoothly and effectively.
- Enhance and maintain documentation by ensuring our knowledge resources are current, accessible, and valuable for both our internal teams and learners. Your efforts will directly impact others' success.
- Influence internal processes that directly affect engagement and key performance indicators (KPIs). You will scrutinize workflows and propose enhancements to help us deliver even greater services to our members.
- Revise our internal knowledge base and engage in department-wide initiatives centered around knowledge sharing. You’ll ensure crucial insights and best practices are readily available, promoting continuous improvement.
- Communicate and cooperate efficiently with other teams to convey customer insights and needs. By providing valuable feedback, you’ll assist us in enhancing member retention, boosting satisfaction, and fostering growth.
- Personify our values as you are often the initial point of contact for our community. You’ll significantly contribute to welcoming and supporting members, helping our foundation evolve and strengthen through meaningful connections.
- Assume complete responsibility for your tasks, managing your duties with independence and discipline. You’ll continuously deliver exceptional results, meet deadlines, and stay focused while juggling multiple priorities with minimal oversight.
About You
- You thrive in dynamic environments and handle ad-hoc projects of varying complexities with enthusiasm.
- Helping others sparks joy in you, and you take pride in receiving their appreciation through your unwavering support and problem-solving abilities.
- You are self-sufficient and adaptable, always keen to tackle new tasks and challenges with an efficient problem-solving approach.
- Attention to detail and diligence are second nature to you. You enjoy ensuring every task is completed meticulously.
- You have a penchant for solving problems—especially those that often go unnoticed. You find satisfaction in meeting the unique needs of various individuals and enjoy proactively circumventing challenges.
- Exceptional written communication skills are among your strengths, and you're eager to learn continuously and assist wherever needed.
- You take full charge of assignments, understanding the importance of seeing tasks through to their conclusion and delivering top-notch results.
- Consistency is central to your approach, allowing you to maintain focus even during repetitive tasks, ensuring nothing is overlooked.
- You are comfortable working under tight deadlines and excel at prioritizing tasks to stay on schedule, ensuring projects progress smoothly.
- Resilience characterizes your approach, allowing you to recover quickly from setbacks and provide valuable solutions to move ahead.
- You exhibit strong self-discipline, thriving in a flat organizational structure where you enjoy autonomy with minimal supervision.
- You reside within a time zone from Europe (UTC+0) to East Asia (UTC+8), facilitating collaboration with our global team.
Bonus Skills
- Your written communication skills are not just something you do, but something you love. You take joy in constructing each sentence with clarity and purpose.
- You possess a genuine interest in user experience (UX) design and how it can enhance the quality of life for individuals globally.
- You excel at simplifying complex concepts, and you relish the challenge of teaching or explaining ideas in an engaging and accessible manner.
- You have a natural ability to create structure, taking pride in organizing processes and tasks efficiently and effectively.
What We Offer
- A highly esteemed role: Many organizations may overlook administrative and support roles, but at IxDF, you’ll join one of our most respected teams. Your contributions will be recognized as critical to our achievements.
- Growth and impact opportunities: At IxDF, you’ll have the chance to grow your professional capabilities while genuinely impacting our global audience. You will partake in projects that directly enhance the educational experiences of countless students.
- A full-time role, within a completely remote organization. Regular video-based collaboration with colleagues from around the globe coupled with exciting annual team excursions.
- A work environment devoid of fluffy titles, political agendas, and corporate drama. Your colleagues appreciate your character, dedication, and the results you deliver. No matter your level of experience, if you possess a commitment to delivering results and continually improving, you’ll succeed at the IxDF.
- A compelling mission to impact, empower, and enrich the lives of millions through the creation of affordable high-quality design education accessible to everyone worldwide. This mission will resonate with you too.
- A company where the gap between concept and execution is minimal. We pride ourselves on being a highly agile organization with zero bureaucracy and corporate politics – coupled with exceptional order and efficiency.
- A vibrant culture where passion meets high performance and excellence. To support our mission of improving the world (and your own growth in the process), we require grit, a strong work ethic, long-term perspective, and self-discipline.
- We flourish due to our hands-on approach and propensity for action, especially in contrast to unrealistic, fluff-filled strategies. You’ll need sharp execution skills and the ability to impress your peers with tangible outcomes, just as they will impress you.
How to Discover More and Apply
To submit your application and learn more about our Work Culture and Values, please visit https://www.interaction-design.org/about/careers
We encourage you to apply promptly—we believe "the sooner, the better" and cannot wait to collaborate with you!