Technical Support Advisor at VXI Global Solutions
Working for a company where people genuinely BELIEVE in their mission is incredibly rewarding!
We're dedicated to infusing every aspect of our business with passion and a customer-first mindset.
Are you driven by the desire to provide outstanding customer support? Do you excel in a dynamic call center atmosphere, tackling technical challenges and helping customers navigate their issues? If you possess a strong customer service ethic and a talent for technology, our team is the perfect place for you!
Your Role and Responsibilities:
Delivering Superior Customer Service:
We're dedicated to infusing every aspect of our business with passion and a customer-first mindset.
Are you driven by the desire to provide outstanding customer support? Do you excel in a dynamic call center atmosphere, tackling technical challenges and helping customers navigate their issues? If you possess a strong customer service ethic and a talent for technology, our team is the perfect place for you!
Your Role and Responsibilities:
Delivering Superior Customer Service:
- Respond to customer questions over the phone, offering customized solutions for technical problems.
- Communicate with clarity and precision, both in speech and writing, to ensure every customer interaction is exceptional.
Technical Support & Problem Resolution:
- Identify, analyze, and fix problems involving iOS, macOS, smartphones, tablets, or personal computers.
- Utilize various software systems to investigate and provide effective, immediate solutions.
Flexible Communication Skills:
- Engage with a wide variety of customers by adapting your communication approach to suit their individual requirements.
- Be attentive to both spoken and unspoken signals to deliver a superior support experience.
Teamwork and Cooperation:
- Work alongside other advisors to exchange knowledge, address challenges, and meet collective objectives.
Qualifications We Seek:
Customer-Centric Attitude:
- Background in roles that involve direct customer interaction, such as in a call center or support capacity (including volunteer or academic involvement).
Technical Aptitude:
- Good knowledge of iOS, macOS, smartphones, tablets, or PCs, combined with an enthusiasm for problem-solving.
Composure in Challenging Situations:
- Maintain professionalism and calmness during high-stress scenarios, even when encountering criticism or obstacles.
Commitment to Development:
- Receptive to constructive feedback and coaching, with a strong desire to constantly enhance your skills and performance.
Your Background and Skills:
- Demonstrated experience in customer support or technical help, preferably within a call center.
- Excellent communication abilities, both oral and written.
- Strong analytical and problem-solving skills with a versatile approach to difficulties.
- Proficiency in using various software applications and systems to address customer issues.
- A proactive work ethic with solid organizational and time management capabilities.
What We Offer:
Attractive Compensation:
- Hourly rate of $17.31, plus potential bonuses based on performance.
Extensive Benefits Package:
- Complete health insurance, covering medical, dental, and vision needs.
Mobile Phone Benefits:
- $25 monthly credit per line for unlimited calling, messaging, and data (subject to certain conditions).
Development and Training:
- Paid training programs to ensure you are fully prepared for your role.
- Pathways for career progression with a world-renowned technology innovator.
Employee Referral Program:
- Receive continuous bonuses for recommending new hires via our ongoing referral initiative.
Inclusive and Encouraging Workplace:
- Flourish in an energetic remote work setting with a team focused on your achievements.
- Be part of a diverse and inclusive culture—we are an Equal Opportunity Employer, actively welcoming individuals with disabilities and veterans.
Remote Work Setup Requirements
- Secluded Work Area: A distraction-free, dedicated space for work.
- Workstation Comfort: An ergonomic desk arrangement with all required tools.
- Internet Connectivity: A stable internet service with at least 20 Mbps download and 10 Mbps upload speeds.
- Wired Connection: Must use an Ethernet cable; wireless connections are not permitted.
Reasons to Join Our Team:
At VXI, we appreciate your effort and dedication. Becoming a member of our team means joining a collaborative, forward-thinking group that promotes ongoing learning and professional growth. Whether you're motivated by curiosity, passion, or technical skill, you'll discover the ideal environment to advance and prosper with us.
Interested in Moving Forward?
Submit your application now to join us as a Technical Support Advisor and contribute to delivering amazing customer experiences!
If you thrive in an environment of rapid growth and enjoy collaborating with positive, driven high-performers, your career with us will be fulfilling!