Technical Account Manager - EMEA at Hightouch
Join Our Team: Technical Solutions Account Manager (EMEA)
At Hightouch, we're looking for a Technical Solutions Account Manager to serve as the vital link between our platform and Fortune 5000 customers across EMEA. You'll guide clients through every stage—from initial onboarding to long-term success—ensuring they maximize Hightouch’s capabilities. Your deep product expertise will empower enterprises to unlock the full potential of their data.
This role demands a sharp analytical mindset—you’ll dive into customer challenges, decode their needs, and architect seamless solutions. Whether you come from engineering, consulting, or customer success, your passion lies in transforming data into business impact. By understanding customer workflows, you’ll shape their future success while influencing Hightouch’s product evolution.
Key Responsibilities
- Drive retention and expansion for our top-tier Enterprise clients as a core member of the Customer Success team
- Partner with Sales to develop strategies that accelerate Hightouch adoption across large organizations
- Lead structured onboarding, deliver technical best practices, and ensure customers realize full platform value
- Offer proactive technical guidance on Hightouch’s product suite
- Resolve high-priority escalations by collaborating with Support, Engineering, and cross-functional teams
- Spotlight customer use cases to inspire product innovation and enhancements
Ideal Candidate Profile
- 5-10 years in client-facing technical roles, blending business acumen with hands-on expertise
- Proven track record managing technical projects with deep customer empathy
- Exceptional project management and communication skills
- Quick learner—able to master APIs, databases, and analytics tools
- Strong problem-solving instincts with a hunger for continuous technical growth
- Cross-functional collaborator who thrives in diverse teams
- Resilient under pressure, adept at navigating deadlines and obstacles
- Fluent in English (written and spoken)
Compensation: $160,000–$200,000 USD/year (80/20 variable split), location-independent. Includes equity via ISO options with early exercise and a 10-year post-termination window.