Guest Care Associate at Neighborhood Hosts, Inc
About Our Company
We're a globally distributed hotel and Airbnb management firm based in New York City. Our team has always worked remotely—long before it became the norm! Established in 2015, we successfully navigated the pandemic and are now expanding once again.
The Role
We're seeking an exceptional team member to join our guest and booking services team. Your main responsibilities will include responding to guest inquiries, validating and replying to booking requests, and providing overall guest assistance. Since inquiry volume is generally low, you'll also handle administrative, marketing, sales, or research tasks during your shift. These will be assigned based on your skills and interests.
Work Schedule
You'll work from your computer Monday through Thursday, and monitor calls and messages via phone Friday through Sunday. Please include details of your hotel or Airbnb guest service background in your application.
- 12pm - 8pm NYC time
Compensation
$1,250 - $2,500 per month, depending on experience.
Requirements
- Minimum 5 years of hotel or Airbnb guest services experience
- Reliable internet connection with at least 30mbps speed
- Backup internet and power source for outages
- Laptop and smartphone compatible with latest versions of igms and line2
- Composed attitude and sharp problem-solving skills
- Creative thinking under pressure
- Capable of managing multiple tasks at once
Bonus Skills (please mention if you have any):
- Social media background
- Sales background
- Marketing background
- Real estate research experience
- Spanish, Hebrew, and/or German language skills
Benefits
- 3 weeks paid vacation after first 6 months
- 5 paid family/sick days after first 6 months (convertible to vacation if unused)
- 7 public holidays (choose US or local holidays)
- $2,000 education credits after first 6 months
- Flexible holiday arrangements (phone monitoring required, but free to celebrate)
- Fully remote position—work from anywhere with internet
Please note: We require a minimum of 5 years of hotel or Airbnb experience. After a one-week training period, you'll be expected to work independently—this role isn't suitable for those without substantial prior experience.