Amazing Customer Support at Cliniko

Must be located in Australian or New Zealand timezones

We're looking for a few fantastic individuals to join the Cliniko team, providing customer support during Australian business hours. Our customers are primarily healthcare business owners, and we're passionate about helping them maximize Cliniko's potential. We value personality, passion, and work ethic far more than formal experience or credentials. A good sense of humor is definitely a plus! 

You'll focus on supporting Cliniko customers through various channels:

We aim to deliver exceptional customer experiences in every interaction, so you'll have both the freedom and responsibility to provide outstanding support. 

We need coverage during New Zealand and Australian business hours (Monday-Friday, 5am-7pm AEDT). There's flexibility to work some weekend hours instead of weekdays. 

We cannot consider applications from those planning to work outside these hours, and your complete workday must occur between 6am and 7pm in your local timezone. While we recognize some people prefer night hours, this won't qualify you for this role if you're in an incompatible timezone. Please watch for future openings that better match your preferred schedule. We prioritize our team's wellbeing and long-term sustainability, believing that working during daylight hours contributes positively to work-life balance. 

You're seeking an environment where you can excel professionally while enjoying your work. You're committed to continuous improvement and possess strong empathy, able to understand our customers' perspectives. 

You have excellent English communication skills (both spoken and written). You can express ideas clearly, accurately, and conversationally without relying on technical jargon. You value proper punctuation.

Regardless of your background or identity, if you believe you'd excel in this role, we welcome your application. We're dedicated to building a diverse team and continuously enhancing our inclusive work environment, which is fundamental to our operations. 

We've created unique working conditions that support both professional excellence and personal wellbeing:

This position offers $90,000 AUD or equivalent in your local currency.

Compensation reflects the work you'll perform and the value you'll bring to our team. Don't let previous earnings discourage you - we don't consider salary history in our decisions. 

We're searching for exceptional candidates. We hire infrequently and typically receive thousands of applications. We'll provide a role you can genuinely love that enables your best performance, and we expect your full commitment in return.

You should be genuinely enthusiastic about delivering exceptional support. You should take professional pride in your work and approach it with excitement. 

After clicking the green "Apply now" button, you'll reach an application page with several questions. The "short friendly summary" section should provide enough compelling information to advance your application. Given the volume of applications we receive, please invest thoughtful effort in this section. Note that we don't require resumes or cover letters - this is your opportunity to show us your personality. Be authentic rather than formal! 

Additional brief questions will require researching our website. Answer all questions accurately, as incorrect responses will disqualify your application.

We advise against using AI for your application. AI-generated content lacks the personality needed to progress beyond initial screening. Besides likely causing rejection, you couldn't depend on AI tools in the support role you're seeking. While we regularly evaluate AI applications, our support team currently avoids them due to quality concerns.

Note: The resume upload function only prefills contact information - we won't review uploaded resumes.

Applications close November 7th at 11:59 PM AEDT.